DESKSIDE SUPPORT
Description
DESKSIDE SUPPORT
LOCATION:EAGAN,mn
determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. Strong customer communication and business skills are therefore needed since direct customer interaction is often required. Responsibilities include: Resolve customer hardware/software PC problem tickets. A technical knowledge of the Windows 7 is required as well as a working knowledge of Dell, Lenovo, and Apple hardware. Resolve tickets within the customer SLA
For more information, Please contact
Shubham
973-295-4595