Deskside Support Engineer
Description
Salary: $20,000 per month
Job Overview:
We are seeking a hands-on Deskside Support Engineer to provide on-site technical support to end users, ensuring smooth day-to-day operation of desktops, laptops, peripherals, and office IT equipment.
Working Hours:
Monday to Friday, 08:30 – 18:30 (excluding Sundays and Hong Kong public holidays)
Responsibilities:
Provide on-site deskside support to end users for hardware, software, and peripheral issues, including desktops, laptops, monitors, printers, and mobile devices.
Install, configure, and maintain operating systems, standard applications, and endpoint security tools in line with company IT standards.
Diagnose and resolve technical incidents and service requests within agreed SLAs, escalating complex issues to second-level or vendor support as required.
Manage the IT asset lifecycle - including device setup for new joiners, hardware replacement, inventory tracking, and decommissioning of end-of-life equipment.
Maintain accurate documentation of incidents, resolutions, and standard operating procedures, and provide basic user guidance or training on IT systems.
Requirements:
Minimum 3 years of related working experience as a Deskside Support Engineer or in a comparable end-user computing support role.
Solid hands-on knowledge of Windows and macOS environments, Microsoft 365, Active Directory, and common endpoint management tools.
Strong troubleshooting skills across hardware, networking basics (TCP/IP, Wi-Fi, VPN), and peripheral devices.
Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
Able to work independently and manage priorities under pressure; relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are an advantage.
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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***
All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.