Desktop Engineer (Pasir Panjang area)

Desktop Engineer (12-Month Contract) *Renewable

Role Overview

The Desktop Engineer will augment the End-User Computing (EUC) and Digital Workplace team in supporting IMDA's desktop computing environment, end-user devices, workplace productivity tools, and endpoint management platforms.

The engineer will be responsible for delivering reliable and secure desktop services, supporting end-user computing operations, device lifecycle management, incident and service request fulfilment, endpoint security, software deployment, workplace transformation initiatives, and operational governance activities. The role will work closely with business users, vendors, project managers, and infrastructure teams to ensure the effective delivery ofworkplace technology services.

Scope of Services

End-User Computing (EUC) Operations

· Provide administration and support for desktops, laptops, mobile devices, virtual desktops, and workplace collaboration solutions.

· Support Business-as-Usual (BAU) operations for end-user computing platforms and services.

· Perform installation, configuration, testing, deployment, and troubleshooting of desktop hardware and software.

· Manage user profiles, workstation configurations, peripheral devices, docking stations, printers, and endpoint connectivity issues.

· Support Microsoft Windows operating systems, Microsoft 365applications, Teams, Outlook, OneDrive, SharePoint, and related workplace solutions.

Incident Management and Service Support

· Investigate, troubleshoot, and resolve Level 2 and Level 3desktop, endpoint, and workplace technology incidents.

· Support service requests relating to device provisioning, software installation, user migration, hardware replacement, and account-related issues.

· Conduct root cause analysis and implement corrective actions for recurring endpoint and workplace issues.

· Coordinate with vendors, managed service providers, and infrastructure teams to resolve complex technical issues.

· Support major incident management, service restoration activities, and post-incident reviews.

Endpoint Management and Security

· Manage and support enterprise endpoint management platforms, endpoint protection solutions, and device compliance controls.

· Support software packaging, application deployment, operating system patching, and endpoint configurations.

· Perform vulnerability remediation and security hardening activities for end-user devices.

· Support implementation and troubleshooting of security controls, including device encryption, multi-factor authentication, endpoint protection, application control, and device compliance policies.

· Ensure compliance with organizational security policies, IM8requirements, and corporate governance standards.

Device Lifecycle Management

· Support procurement, onboarding, deployment, refresh, redeployment, and decommissioning of end-user devices.

· Maintain hardware and software asset inventories and associated lifecycle records.

· Support technology refresh exercises and endpoint upgrades.

· Coordinate warranty claims, hardware replacements, and vendor maintenance activities.

· Prepare lifecycle and asset management reports for management review.

Workplace Transformation and Project Support

· Support workplace transformation initiatives, device refresh programmes, and digital workplace projects.

· Participate in planning, testing, deployment, migration, and implementation activities.

· Support user acceptance testing, pilot activities, and production rollouts for new workplace technologies.

· Coordinate with stakeholders, project managers, vendors, and service providers throughout project delivery.

User Engagement, Governance and Compliance

· Engage business users to understand workplace technology requirements and service improvements.

· Prepare technical documentation, work instructions, user guides, operational procedures, and knowledge articles.

· Support audits, compliance reviews, and governance reporting activities.

· Provide recommendations for service improvements, user experience enhancements, and operational efficiencies.

· Maintain operational records, incident reports, service dashboards, and management updates.

Qualifications, Skills and Experience

· Degree or Diploma in Information Technology, Computer Engineering, Computer Science, or a related discipline.

· Minimum five (5) years of relevant IT experience in End-User Computing (EUC), desktop engineering, workplace technology support, or endpoint management.

· Strong hands-on experience supporting Microsoft Windows desktop and laptop environments.

· Experience supporting Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint, and collaboration platforms.

· Experience with endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Microsoft Entra ID, Active Directory, or equivalent solutions.

· Experience supporting software deployment, OS deployment, patch management, endpoint security, and device compliance solutions.

· Knowledge of endpoint protection technologies, device encryption, vulnerability remediation, and workplace security controls.

· Experience managing desktop and endpoint incidents, service requests, and problem management activities.

· Experience in change management processes and CAB governance.

· Strong troubleshooting skills across hardware, software, network, authentication, and collaboration technologies.

· Experience supporting technology refresh programmes, migration activities, and workplace transformation initiatives.

· Good communication and stakeholder management skills.

· Experience supporting Whole-of-Government (WOG), Government Commercial Cloud (GCC), Singapore Government agencies, or Statutory Board ICT environments will be an advantage.

· Familiarity with IM8, government cybersecurity requirements, workplace governance, and public sector digital workplace operations will be anadded advantage.

Preferred Certifications

· ITIL Foundation Certification.

· Microsoft Modern Desktop Administrator Associate.

· Microsoft Endpoint Administrator Associate.

· Microsoft 365 Certified: Administrator Associate.

· CompTIA A+, Network+, Security+, or equivalent certifications.

Expected Deliverables

· Stable and secure operation of IMDA's end-user computing environment.

· Timely resolution of incidents and service requests within agreed service levels.

· Successful delivery of endpoint refresh, migration, deployment, and workplace transformation activities.

· Compliance with security, governance, audit, and change management requirements.

· Accurate maintenance of device inventories, operational documentation, and support artefacts.

· Effective coordination with users, vendors, service providers, and internal stakeholders to ensure high-quality workplace technology services.

5 day week @ Pasir panjang area
Singaporeans only

Maestro HR
damien lee tian hong
R1106726
16C8462