Desktop Engineer | Up to 2.9k | Active Hiring
Summary
Hands-on desktop support role: resolving end-user help requests, imaging/re-imaging and tech-refreshing devices, tracking asset inventories, updating incident records, and documenting procedures within SLA targets. Core knowledge areas are PC hardware, operating systems, and remote connection tools.
Salary: $2,500 – $2,900 per month
Responsibilities
Provide Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform tech refresh on devices
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions
Document standards and procedures
Perform any other ad-hoc tasks as assigned that are relevant to the scope of work.
Requirements
NITEC / Higher NITEC in IT or relevant technical discipline
Knowledge of hardware (chipsets, memory, peripherals), OS, and remote connection tools