Desktop Support

Role: - Desktop Support
Job Description

· Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office

· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

· Provide user data and application recovery

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

· Use tools and methodologies to load, copy and customize operating system configurations for deployment

· Responsible for tracking hardware and software inventory

· Familiarize end users on basic software, hardware and peripheral device operation

· Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

· Works with vendor support contacts to resolve technical issues within the desktop environment

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

· Customize desktop hardware to meet user specifications and site standards

· Provide VIP support

· Resolve and update incidents with in SLA and also update stakeholders for P1 cases

All your information will be kept confidential according to EEO guidelines.