Desktop Support Engineer 007

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform imaging/re-imaging- Perform tech refresh on devices.

Perform asset inventories- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Qualifications

Min. ITE/Diploma graduate with 1 year experience in desktop support

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

Possess at least one (1) of the following certifications or their equivalent:- CompTIA A+;- CompTIA Security+;- CompTIA Network+;- Microsoft MD 102

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