Desktop Support Engineer
Summary
3i Infotech is hiring a Desktop Support Engineer in Chennai (2-3 years' experience) to install, configure, and troubleshoot desktops/laptops for a banking client: support OS and office automation software, fix network issues, perform IMAC and change/antivirus/patch/backup management, and set up video-conferencing equipment.
Full time graduation from a recognized university/ institute with minimum 1 year post graduate degree/ diploma course in Computer Science; OR • Engineering graduate from a recognized institute; OR • 3 Years Diploma in Computer Engineering from a recognized institute.
Facility Managers ? Total 2 years out of which minimum 1 year experience of managing Desktops in Enterprise Environment. ? Should be able to install and configure a desktop (PC or Laptop) as per banks requirements, diagnose and resolve the problem in coordination IIMC/ OEM/3rd party support vendors, support OS and OA (Office Automation) software used by bank, install s/w on clients, resolved network connectivity issues, perform any IMAC (Install, Move, Add or Change) on the desktop, initiate & maintain change management, Antivirus, patch and backup management as per process/ policy defined by IIMC/ SIDBI.
Should be able to connect the VC equipment at the locations (other than Mumbai). ? Should have good communication skills. • Video Conferencing FM: ? For VC FM at Mumbai, Total experience should be 3 years out of which 1 year should be in video conferencing operations. ? Should have good knowledge on installation, configuration and operating of VC systems, desktop clients. ? Should have experience in carrying out at least point to point conferences, changing of layout, testing connectivity etc. ? Should have good communication skills.