Desktop Support Engineer

Contract position

Minimum Requirements:

• High School Qualification
• 2-3 years' experience in IT-related position
• A+ N+ Qualifications

Required Experience:

• Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
• Demonstrated client service experience
• Demonstrated working experience in an IT helpdesk, support desk environment
• Demonstrated experience working with help desk/ticketing software

Responsibilities:

• Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
• Triaging alerts and reporting of incidents
• Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
• Correlate data points and determine if an event or incident (i.e., security or network) has occurred
• Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
• Understanding of how DNS works for both legitimate and malicious purposes
• Understanding network protocols and traffic flow in an enterprise environment
• Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.