Desktop Support Engineer

Contract position

Minimum Requirements:

Required Experience:

Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
Demonstrated client service experience
Demonstrated working experience in an IT helpdesk, support desk environment
Demonstrated experience working with help desk/ticketing software

Responsibilities:

Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
Triaging alerts and reporting of incidents
Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
Correlate data points and determine if an event or incident (i.e., security or network) has occurred
Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
Understanding of how DNS works for both legitimate and malicious purposes
Understanding network protocols and traffic flow in an enterprise environment
Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.

See also