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Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.
On-site first- and second-level desktop support role in Memphis, TN: troubleshooting Windows/macOS hardware, software, printers and peripherals, documenting incidents in a ticketing system, and supporting Office 365, Active Directory/GPO, MDM (iOS/Android), Cisco Jabber and AV equipment across all shifts.
Desktop Support Engineer in Saket, New Delhi acting as the single point of contact for IT issues — assisting users by phone, ticketing, email, and chat, with desk-side and remote support. Core stack: Windows, Outlook, Active Directory, DNS, DHCP, plus hardware troubleshooting (printers, assembling/disassembling).
The Band 1 Desktop Technician will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and…
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