Desktop Support Engineer
Summary
Provides L1/L2 end-user IT support in Vadodara on 24/7 rotational shifts — installing and troubleshooting desktops, laptops, printers, Windows/MS Office, Active Directory, VPN/networking, and video conferencing, plus IT asset inventory. Requires 1-2 years' experience; candidates must be from Gujarat or fluent in Gujarati.
Job Title: Desktop Engineer
Experience Range: 1 to 2 years
Location: Vadodara (Gujarat)
Work Mode : 24/7 Support (Rotational Shift)
Degree: Any Graduate or 3-years Diploma holder
In hand salary: 25,000 /- To 29,500/- In hand Per Month
Preferences Male Candidates must be from Gujarat or should be fluent in Gujarati.
Key Responsibilities
- Provide L1/L2 technical support to end-users via phone, email, or in-person
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, and network issues
- Support Windows OS, MS Office, Outlook, and other business applications
- Handle user account management (Active Directory), password resets, and access permissions
- Perform software installations, upgrades, and patch management
- Manage and support VPN, remote access, and basic networking issues
- Maintain IT asset inventory and documentation
- Coordinate with vendors for hardware repairs and replacements
- Ensure adherence to IT policies, security standards, and compliance
Required Skills
- Basic knowledge of Windows 10/11, MS Office Suite
- Familiarity with Active Directory, DNS, DHCP
- Understanding of networking concepts (LAN, WAN, TCP/IP)
- Experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)
- Troubleshooting skills for hardware and software issues
- Knowledge of antivirus and endpoint security tools
- Maintain and track IT asset inventory (laptops, desktops, accessories)
- Perform asset tagging, auditing, and reporting
- Coordinate hardware allocation and stock management
- Experience in remote support tools (TeamViewer, AnyDesk)
- Maintain proper documentation of issued/returned assets
- Set up and support video conferencing systems (Teams, Zoom, Webex)
- Troubleshoot audio/video issues, camera, mic, and display problems
- Assist users in meeting setup, scheduling, and connectivity issues
- Ensure smooth functioning of conference room AV equipment
Interested candidates can apply by sharing their updated resume with Ankita Rathod Phone Number: +91 7718891340. Looking forward to connecting with you!