Desktop Support Engineer
Salary: $2,800 – $3,000 per month
About the role
Manage desktop device incidents (hardware, software, and connectivity) through to resolution, providing deskside support services including IMAC support, hard- and soft-break fix services for laptops and desktops, and conference room support. Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle, including remote management using appropriate tools. Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
Key responsibilities
Manage desktop device (hardware, software, and connectivity) incidents through to resolution
Manage IMAC and deskside support services
Manage hard- and soft-break fix services for laptops and desktops
Provide Conference room support, Remote Desktop support and Event Support at the customer location
Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
Ensure that each desktop device is installed with the appropriate desktop image
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available
About you
Knowledge and experience on Windows 10/11 OS
Experience in imaging Windows 11 using Pxe boot
Worked on software installation using SCCM, Software Center, and manually
Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
Experience using Intune, AD, BitLocker
Experience in Outlook administration
Experience in Humanscale troubleshooting
Experience working in engineering firms or large companies
Minimum 2-4 years of experience
Experience with Service management tool such as ServiceNow