Desktop Support Engineer

Rapid Systemz Pte Ltd– A Singapore-headquartered company, a leader in global IT Infrastructure Services. We specialize in providing IT Services and field engineers-whether it's full-time, on-site, ad-hoc, or mobile support.

Our client is looking for the below engineer for their Office. The engineer shall be full time in our client premises.

JOB DESCRIPTION

1. Technical Support:

o Provide first- and second-line support for hardware and software issues.

o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.

o Respond to service requests and incidents in a timely manner.

2. Hardware & Software Management:

o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).

o Install and update software applications and drivers.

o Set up and maintain user accounts and permissions.

3. Asset Management:

o Manage IT inventory, including desktops, laptops, and peripherals.

o Ensure proper documentation and tracking of IT assets.

4. Network Support:

o Assist with basic network troubleshooting (e.g., connectivity, printer access).

o Support VPN, wireless, and LAN/WAN configurations as required.

5. Collaboration & Training:

o Work closely with other IT teams to resolve escalated issues.

o Provide user training for new hardware or software implementations.

6. Security & Compliance:

o Ensure devices are compliant with company security policies and standards.

o Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.

Technical Skills:

•  Proficiency in Windows and macOS operating systems.
•  Familiarity with Active Directory, Group Policy, and Office 365.
•  Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
•  Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
•  Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:

•  Strong problem-solving and analytical skills.
•  Excellent communication and customer service skills.
•  Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:

•  CompTIA A+, Network+
•  Microsoft Certified: Modern Desktop Administrator Associate
•  ITIL Foundation