DESKTOP SUPPORT ENGINEER

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Job Description & Requirements

Provide first-level and second-level technical support to users
Install, configure, and maintain desktop/laptop systems
Troubleshoot hardware, software, and OS issues (Windows/macOS)
Configure and support printers, scanners, and peripherals
Assist with email, antivirus, and office applications
Handle user account setup, password resets, and access permissions
Support LAN/Wi-Fi connectivity and basic network troubleshooting (Active Directory, DHCP , DNS etc)
Maintain IT inventory and documentation
Escalate complex issues to higher-level support teams
Ensure compliance with IT policies and security standards

See also