Desktop Support Engineer

We are seeking a dedicated Desktop Support Engineer to provide onsite technical support to end users in the Mumbai region. The ideal candidate will be responsible for troubleshooting desktop and laptop hardware and software issues, ensuring that users have a seamless experience with their IT equipment. Key responsibilities include installing and configuring Windows operating systems, applications, and drivers, as well as troubleshooting basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues. You will also handle user account management, password resets, and access-related issues, logging and updating incidents in the ITSM/ticketing tool. It is essential to resolve issues within defined Service Level Agreements (SLA) and escalate complex issues to Level 2 or Level 3 support when necessary. Additionally, you will support printers, peripherals, and engage in basic IT asset activities. Good to have skills include basic knowledge of Microsoft 365, Outlook, and Teams, as well as familiarity with Active Directory, VPN, and network troubleshooting. Exposure to SCCM/Intune and a basic understanding of ITIL and SLA management will be advantageous. Strong communication and customer-handling skills are essential for this role, as you will be interacting with end users regularly. If you are passionate about providing excellent technical support and have the required skills, we encourage you to apply.