Desktop Support Engineer

Technical Support & Troubleshooting: Diagnose and resolve hardware, software, and operating system incidents.
Provide both on-site and remote assistance to end-users.
Manage and track support requests through ticketing systems like ServiceNow or Jira.
Escalate complex or unresolved technical issues to Level 2/3 engineering or specialized IT teams.

Installation & Configuration: Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals (printers, scanners, VoIP phones).
Install, update, and customize operating systems (Windows, macOS) and enterprise applications.
Build, test, and maintain standard operating environments (SOE) and workstation images.
User & Account Administration: Manage user accounts and permissions via Active Directory or Microsoft Entra ID (Azure AD).
Handle password resets, account lockouts, and access control requests.
Set up new employees with accounts, hardware orientation, and software training.
System Maintenance & Security: Apply regular software patches, security updates, and antivirus/endpoint protection scans.
Enforce data protection policies, encryption standards, and backup/recovery procedures.
Monitor performance metrics of desktop infrastructure and track technology inventory