Desktop Support Engineer

• 2 years of experience in desk support for windows ecosystem, software, and hardware troubleshooting for end users.

• Experience in Desktop support role (Microsoft Windows 11,Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).

• Experience in the usage of service desk ticketing system to handle incidents and requests.

• Good Communication skills (ie. internal stakeholders andexternal stakeholders such as presenting ideas and communication with vendorsupport.)

Key Responsibilities

• Install, configure, and upgrade windows operating systemsand softwares installed on the end-users workstations.

• Install and replace hardware (Workstations, Laptops,screens, network cable,…)

• Troubleshoot incidents and problems related to emails,network and end-users peripherals, printing, meeting rooms, access control,CCTV…

• Follow cases with support vendors.

• Support Teams telephony, mobile devices, and smartphonesfor end-users.

• Maintain User Account in Active Directory, disk encryptionand antivirus.

• Assist users with Citrix and VPN connectivity.

• Participate in the creation of documentation to ease thework for the operation team.

• Follow procedures and guidelines defined for the team.

• Collaborate with other IT teams (network, storage, WindowsInfra,…) to resolve incidents when needed

• Flexibility in covering support shifts