Desktop Support Engineer

Key Responsibilities:

* Provide L2 technical support for desktops, laptops, printers, and hardware

* Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications

* Diagnose hardware, software, network & connectivity issues

* Perform system imaging, software installation, patching & upgrades

* Support printers, scanners, docking stations & peripherals

* Manage user accounts, password resets & access permissions via Active Directory

* Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools

* Support meeting rooms, video conferencing & collaboration systems

* Ensure endpoint security, antivirus & IT security compliance

* Assist with onboarding/offboarding, device allocation & account setup/deactivation

* Provide professional customer service to end users

Requirements:

* Strong Desktop Support experience

* Good troubleshooting skills across hardware, software & network issues

* Experience with Microsoft 365, Active Directory & ITSM tools

* Good communication and customer-facing skills