Desktop Support

• Provide technical support for Windows and Mac devices.

• Assist students with exam-related IT issues, including software installation, login issues, and connectivity problems.

•Troubleshoot hardware and software issues efficiently.

• Ensure exam software runs smoothly and is properly configured.

• Support network and printer issues as required.

• Escalate unresolved issues to higher-level support if needed. •Maintain logs of support requests and resolutions