Desktop Support Lead

Role:- Desktop Support Lead

Required:-

· Minimum experience 10Years

· Orienting, training, assigning, scheduling, and coaching members of the Desktop support team

· Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner

· Mentor staff to guide customers toward self-serve support options in a service-oriented manner.

· Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices)

· Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations.

· Maintain device inventory

· Performs analyses and prepares reports on system problem trends and issues

All your information will be kept confidential according to EEO guidelines.