What Lead IT Support / Help Desk Jobs Ask For
Across 189 open Lead IT Support / Help Desk postings that list skills, the ones mentioned most often are itil, automation, cloud.
Updated October 27, 2026
184 open Lead IT Support / Help Desk postings. The percentages below are measured over the 189 of them that list skills at all.
| Skill | Mentioned in |
|---|---|
| itil | 43% |
| automation | 35% |
| cloud | 33% |
| service-desk | 33% |
| networking | 26% |
| ai | 25% |
| itsm | 24% |
| root-cause-analysis | 19% |
| servicenow | 19% |
| help-desk | 17% |
| linux | 17% |
| sql | 15% |
| azure | 14% |
| active-directory | 14% |
| cybersecurity | 14% |
| python | 14% |
| corrective-action | 13% |
| observability | 13% |
| stakeholder-management | 13% |
| jira | 10% |
| macos | 10% |
| aws | 9% |
| saas | 9% |
| vpn | 8% |
| powershell | 8% |
| intune | 7% |
| process-improvement | 7% |
| splunk | 7% |
| api | 7% |
| bash | 7% |
| dns | 7% |
| entra-id | 7% |
| iam | 7% |
| java | 7% |
| oracle | 7% |
| ci-cd | 6% |
| grafana | 6% |
| unix | 6% |
| performance-management | 6% |
| vendor-management | 6% |
"Mentioned in" counts postings that name the skill anywhere — including as a nice-to-have — so treat it as the ceiling, not the bar.
Browse 184 open Lead IT Support / Help Desk jobs →
Across all IT Support / Help Desk levels
Most IT Support / Help Desk postings never state a level. This wider list covers them too.
- networking 1,809
- help-desk 1,721
- cloud 1,401
- active-directory 1,278
- service-desk 1,220
- automation 1,044
- itil 1,009
- linux 963
- ai 904
- azure 884
- sql 833
- tcp-ip 772