Desktop Support Manager
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Summary
Leads and mentors a team of deskside support professionals, managing daily IT operations such as incident/request queues, asset inventory, and documentation. Partners with business stakeholders, global IT teams, and vendors to resolve escalations and keep end-user support within SLAs.
Responsibilities Lead, mentor, and develop a team of Deskside Support professionals, ensuring high-quality end-user support, strong team performance, and adherence to service level agreements. Partner with business stakeholders, global IT teams, and third-party vendors to resolve escalations, improve service delivery, and ensure a consistent support experience across the organization. Manage daily IT operations, including incident and request queues, asset inventory, documentation, and continuo…