Desktop Support Specialist
Summary
On-site IT helpdesk/desktop support specialist at a manufacturing facility in Shreveport, LA — the first point of contact resolving desktop and application issues for everyone from production staff to executives, while deploying software, supporting employee onboarding/offboarding, and administering printers, with up to 10% local travel.
Desktop Support Specialist
Location: Manufacturing facility (on-site, Monday through Friday, normal business hours)
Travel: Up to 10%, covering local sites as needed
Position Summary
We are seeking an IT Helpdesk Technician to be the first point of contact for technical support across our manufacturing and office environments. You will help employees at every level, from the production floor to the executive suite, resolve issues quickly and keep their technology running. This is an in-office role with no remote option.
Key Responsibilities
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Deploy and maintain desktop application software
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Provide technical support to end users at all levels, from front-line staff to executives
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Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, both remotely and in person
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Support the employee lifecycle, including onboarding new hires, handling moves, and processing terminations
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Administer printers, including managing service calls and replacing toner
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Support periodic inventories of IT resources
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Perform other duties as assigned