Desktop Support Technician I
Posted
Summary
Entry-level IT helpdesk role at OSG USA, a cutting-tool manufacturer: provides first-level in-person and remote desktop support (laptops, desktops, software, peripherals, VoIP) across office/warehouse/factory sites, handling tickets, IMAC work, procurement, and inventory on a hybrid schedule. Core tech: Windows, Microsoft Office/Office 365, Outlook.
OSG USA, INC. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools. OSG also serves the fastener industry by offering a complete line of thread rolling, flat, cylindrical, and planetary rack and trim dies. The company markets its products to numerous industries, including automotive, die mold, aerospace, energy, heavy industry, and dental.
Position Summary:
The Desktop Support Technician I provides first level of support for end users of all levels. This includes both in-person and remote support for multiple sites. Sites may include office, warehouse, and factory environments. The position is office-based, but may include travel as needed.
Essential Functions for a Desktop Support Technician I:
- Provides first level of support for end user hardware and software
- Assists other IT staff members with support requests, escalations, or projects when needed
- Is responsible for corporate IMAC (Installs, Moves, Additions, Changes)
- Performs setup, deployment, and troubleshooting of laptops, desktops, software, and peripherals
- Handles IT-related procurement, including maintenance of hardware and software inventory
- Delivers administration and support of telecommunications (corporate VoIP/Contact Center, mobile devices, etc.)
- Meets corporate SLA’s for IT Helpdesk ticket system and projects
- Works directly with all levels of employees to troubleshoot and resolve issues
- Coordinates with outside vendors for third party procurement and support
- May involve limited travel to other sites based on necessity
- May include off-hours work due to implementations, projects, maintenance, etc.
- Other duties as assigned
Qualifications for a Desktop Support Technician I:
- Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects
- Experience handling support requests in a technical support role
- Experience with Microsoft Office Products, Windows operating systems, and E-mail products (MS Outlook and Office 365)
- Demonstrated analytic, written, and oral communications skills
- Good understanding of current technologies and ability to learn new technologies independently
Preferred Qualifications for a Desktop Support Technician I:
- Bachelor’s degree in IT or related field
- Entry level IT Certifications
- Previous experience providing desktop support in an Enterprise environment
- Experience installing and troubleshooting hardware and software
- Strong understanding of Network and Security principles
- Experience with PC imaging and deployment
- Experience with Enterprise Security Solutions (AV, EDR, etc.)
Benefits: Excellent, Low-Cost Benefits
- 401K Tax Deferral & Profit-Sharing Plan with full employer match up to 6%
- Comprehensive Premium PPO medical plan, dental and vision coverage
- Wellness Program Incentive - earn discounts on your medical premiums
- Flexible Savings Account (for medical and dependent care)
- Company-paid Employee Basic Life/Dependent Life Insurance
- Company-paid Short Term and Long-Term Disability Insurance
- Begin accruing vacation immediately
- Up to 15 PTO days in your first year
- Up to 3 Flex days each year
- Ten paid holidays
- Tuition reimbursement program
- Employee Assistance Program
Physical Working Demands:
- Must be able to read, write, understand, and communicate by phone using the English Language.
- Able to sit for long periods (3-4 hours at a time). The employee is frequently required to use hands for typing, 10-key operation, telephone dialing, and feeling objects, tools, or controls.
- Must be able to talk and hear.
- Must have vision abilities that includes close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to enter information into a computer.
Compensation: The salary range is $46,700-$58,700 depending on experience, plus quarterly bonus potential.
Reports to: IT Infrastructure Manager
Job Type: Full-time, Exempt
Hours: 8 a.m. – 5 p.m. Hybrid work schedule. Must live within an hour of our location.
Location: OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174
Location: OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174
We welcome the opportunity to speak with you about becoming part of our team. Learn more about OSG USA, Inc. at .