Desktop Support Team Lead

End User Computing (EUC) Team Leader / Desktop Support Team Lead

Location: Wakefield, West Yorkshire (with occasional travel to local sites)

Contract: Initial 12-week contract

Rate: NHS Band 6 equivalent (£207.01 - £249.86 per day Umbrella)

IR35: In scope

We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation.

Key ResponsibilitiesTeam Leadership

• Lead, motivate and support a team of Desktop Engineers.
• Manage and prioritise incidents, requests and project activity.

Operational & Technical Management

• Act as an escalation point for complex technical issues.
• Support the delivery of desktop services across multiple sites.

Service Improvement

• Identify opportunities to improve service delivery and ways of working.
• Support the adoption of ITIL best practice.

Technical Environment

• Microsoft Windows
• Active Directory
• Microsoft Exchange
• Citrix
• TCP/IP Networking
• Remote Access Technologies
• Backup & Recovery Solutions
• Endpoint Security & Antivirus
• Desktop, Laptop & Peripheral Support
• Hardware Deployment & Troubleshooting
• IT Service Management (ITSM) Tools

Essential Experience

• Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team.

IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL

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