Desktop Support Team Lead
Posted Updated
Description
Job brief
Cape Town
Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.
Responsibilities
- Lead and mentor the desktop support team
- Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
- Lead desktop-related projects, including software rollouts and infrastructure upgrades.
- Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
- Perform routine system maintenance, deploy updates, and assist with new technology implementations.
- Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
- Monitor system performance, identify recurring issues, and suggest process improvements.
Requirements
- Matric / Grade 12
- Tertiary Qualification - Diploma/Degree advantageous
- Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+ and N+
- Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
- Proficient in Windows and macOS operating systems
- Experience with cloud platforms such as AWS and Azure.
- Knowledge of endpoint security and financial compliance frameworks.
