Desktop Support Technician (City of Pembroke Pines Police Department)
Facility Contract Services Desktop Support Technician (City of Pembroke Pines Police Department)
Summary
On-site desktop support technician embedded at the City of Pembroke Pines Police Department (employed by Facility Contract Services), maintaining and troubleshooting PCs, laptops, printers and peripherals, managing software and anti-virus, and handling helpdesk requests in Track-IT. Schedule is Monday–Thursday, 7 AM–6 PM.
SCHEDULE: Monday - Thursday 7 AM to 6 PM (Closed Fridays)
COMPANY OVERVIEW:
Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.
JOB SUMMARY:
Under the general direction of the Manager of Technical Services, is responsible for general maintenance of computers and computer equipment and for the resolution of identified technical problems. The technician is expected to undertake general tasks which will promote seamless use of the IT infrastructure within the City’s environment.
RESPONSIBILITIES AND DUTIES:
- Installing, testing, and making software available to appropriate users
- Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PCs.
- Track, prioritize and document requests using Track-IT.
- Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, laptops, printers, and other peripherals.
- Diagnosing and troubleshooting hardware failures.
- Repair and upgrade different types of computers (software and hardware).
- Liaising with external support agencies to resolve faults speedily.
- Liaising with the designated personnel responsible for keeping the inventory.
- Maintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboards.
- Providing technical support by utilizing remote control and Windows administration tools.
- Effectively communicate all support aspects to all levels of personnel in a support driven customer oriented manner through the TSG Helpdesk.