Desktop Support Technician

Apply

18 hr. ago 9 hr. ago

Discussion

Radise International Desktop Support Technician

Apply

Discussion

Summary

12-month contract desktop support role in Jackson, MS providing on-site and remote end-user support for the MDAH network: repairing PCs, laptops, printers, and mobile devices, setting up Windows 10/11 workstations, managing Office 365 and Active Directory accounts, and resolving help desk tickets.

Position: Desktop Support Technician

Location: Jackson, MS 39201

Duration: 12 Months

Position Description and Job Skill Set

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.

• 1 to 4 years of relevant IT support or service desk experience.

• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

• Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred/Not Required

• Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials

Skills

Apply

Desktop Support Technician

Summary

Skills

See also

Tailor your CV for this role?

A new version of freehire is available

Summary

Skills