Desktop Support / Touch Labor Technician (Tier 2-3)
Summary
Hands-on Tier 2-3 desktop support for ATEC government sites at Fort Hood, TX and White Sands Missile Range, NM: imaging, deploying, relocating, and STIG-hardening end-user devices (desktops, laptops, tablets, printers) across Microsoft, Linux, UNIX, macOS, iOS, and Android. SECRET clearance (T3R) with interim Secret is required to start.
Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)
Location: Fort Hood, TX; White Sands Missile Range, NM
Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.
Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.
Responsibilities include (but are not limited to):
- Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
- Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
- Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
- Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
- Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
- Coordinate and verify vendor warranty repairs and report completed actions