Desktop Support
Posted Updated
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities :
- Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
- Timely response based on priority of the problem
- Ensures meeting the established objectives for the problem resolution priority
- Determines the cause of the problem
- Accesses the problemincident if it needs escalation
- Escalates problemsincidents to appropriate group for further checking
- Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
- Creates documentation for problems resolved for future reference
- Assists with problem determination when requested by other groups
- Regularly checks helpdesk tickets and look for tickets assigned to them
- Always gives update(s) on the status of incidentproblem
- Documents all problem resolution for future reference
- Checks email regularly
Education & Experience:
- College graduate of any IT related courses
- Preferrably with at least 1 to 2 years of work experience in the same field
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Desktop Support
Req Id: R26_05149
Posted At: Mon Oct 26 2026 00:00:00 GMT+0000 (Coordinated Universal Time)