DevOps Incident Manager: Cloud, Automation & ITIL
Summary
Owns end-to-end incident handling, leads investigations, and drives action plans across IT and business partners using ITIL and cloud-aware troubleshooting.
BlackRock is seeking an Incident and Problem Manager to join the Service Management team. You will own end-to-end incident handling, lead investigations, and drive action plans across IT and business partners.
The role requires strong troubleshooting, cloud awareness, and collaboration across global IT teams. The ideal candidate has 2+ years in Incident Management, familiarity with ITIL, cloud infrastructure, and incident-management tools like ServiceNow or Remedy.