DevOps Support Lead: SaaS Reliability & Incidents
Halian | Managed Services, Recruitment Agency & Contract Staffing DevOps Support Lead: SaaS Reliability & Incidents
Summary
Lead a small technical support team for a growing SaaS business in Reading, UK: own major incident management, act as escalation point for critical issues, and stay hands-on with troubleshooting and outage coordination while driving continuous improvement in reliability and customer experience alongside engineering.
Halian is seeking a hands-on DevOps Support Manager to lead a small technical support team within a growing SaaS business in Reading, UK. You will own major incident management, act as escalation point for critical issues, and collaborate with engineering to resolve problems quickly and effectively.
You will stay hands-on with troubleshooting, coordinate outages, and drive continuous improvement across support operations while ensuring reliability and a great customer experience.