DevOps Support Manager
Summary
Hands-on DevOps Support Manager leading a small technical support team at a growing SaaS business: owns major incident management, serves as escalation point for critical issues, and partners with DevOps/engineering on reliability. Core tech includes Linux, Kubernetes and cloud/SaaS platforms.
We're looking for a hands-on DevOps Support Manager to lead a small technical support team within a growing SaaS business.
This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. The ideal candidate will be comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution.
Key Responsibilities
- Lead, mentor and develop a team of support engineers.
- Own major incident management and serve as the escalation point for critical issues.
- Coordinate cross-functional teams during outages and service disruptions.
- Remain hands‑on with troubleshooting, investigation and root cause analysis.
- Monitor service performance and drive continuous improvement across support operations.
- Work closely with DevOps and Engineering teams to improve reliability and customer experience.
Requirements
- Experience leading a technical support, operations or DevOps team.
- Strong experience managing major incidents and high‑priority escalations.
- Hands‑on troubleshooting and problem‑solving skills.
- Experience supporting cloud‑based or SaaS platforms.
- Good understanding of Linux environments.
- Exposure to Kubernetes and modern operational tooling is beneficial.
- Strong communication and stakeholder management skills.