Digital Agency Operations Director (Remote)
About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.
The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.
What You’ll Own
Lead 7 leaders and a team of 35
Drive KPI performance + client ROI
Capacity planning, hiring, profitability
Enforce SOPs, playbooks, accountability
Remove roadblocks, ensure delivery quality
What You Bring
8+ years experience (4+ in marketing/project mgmt)
4+ years managing 10+ (scaled 50–100 teams)
Strong across digital channels (SEO, paid, web, etc.)
Proven in $15M-$50M+ environments
Systems + KPI-driven operator
Strong leader, highly organized, data-driven
Agency experience + EOS familiarity (asset)
Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes
Not for You If
You avoid tough calls or accountability
You prefer strategy over execution ownership
You can’t operate in high-performance environments
Why Jumpfactor
100% remote, high-performance team
5X growth trajectory
Paid learning + development
High ownership and impact
Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.
Skills
As published by recruitee · 4 questions · 1 written answer
Basics
Full name, Email, CV, Phone
Pick from a list (3)
- How many years have you worked in a Digital Marketing Agency?
- In a digital agency environment, which of the following channels have you personally been hands-on in (able to step in and execute or correct work, not just manage or review reports)?
- Must-have requirement: Have you overseen cross-functional teams across multiple service lines (SEO, Paid Media, Web Development, Design, Content, etc.) simultaneously?
Written answers (1)
- Bonus/Optional Question: Please share an example of how your leadership and operational strategies directly contributed to growth at a digital agency. Highlight the specific actions you took, the challenges you overcame, and the measurable results (e.g., increased ROI, revenue growth, team performance, etc.). Note: This is optional but helps us better understand your impact and potential fit for the role. optional