As a Digital Analyst, you will drive the adoption of digital tools and automation across WebBeds, helping colleagues make better use of technology investments across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove, simplify, or automate business processes, develop practical automation solutions, and support teams in using tools confidently and sustainably.

This role will help increase productivity across business lines by documenting solutions clearly, building user capability, and promoting continuous improvement in how technology is used across the WebBeds Group.

In this role you will:

Key responsibilities

• Process automation assessment: Review and assess opportunities to simplify, remove, or automate business processes, evaluating the return on investment and value added from each opportunity.

• Automation project tracking: Establish and maintain a project register for automation and process re-engineering opportunities, ensuring clear timelines, deadlines, accountability, and transparent reporting for senior management.

• Tool development and adoption: Develop practical automation tools that improve personal productivity across business lines and support teams in embedding these tools into day-to-day ways of working.

• Documentation and sustainability: Ensure solutions, tools, and process changes are fully documented, easy to understand, and sustainable for users beyond initial implementation.

• User enablement and support: Support colleagues in building confidence with corporate technology, helping them develop the skills needed to manage their own solutions independently.

• Continuous improvement: Drive ongoing improvement in the use of technology across corporate offices and the wider WebBeds Group when required.

• Stakeholder collaboration: Work with stakeholders across functions to understand business needs, communicate technical concepts clearly, and deliver solutions that improve user experience and operational efficiency.

• Strong understanding of automation technologies, process optimisation, robotic process automation platforms, and workflow management tools.

• Knowledge of ticketing systems such as Freshdesk or Zendesk, Business Intelligence tools, and helpdesk or customer service environments.

• Proficiency in documenting workflows, standard operating procedures, and data analysis.

• Knowledge of industry trends, emerging technologies, Business Intelligence tools, Power BI, and SQL.

• Understanding of customer service principles and how to deliver effective user support.

• Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Strong attention to detail, accuracy, and the ability to manage multiple priorities.

• A collaborative, customer-focused approach with a commitment to delivering high-quality support.

• Previous experience in travel or B2B organisations.