Digital Business Analyst (City Hall)

Job Responsibilities

• Engage business stakeholders to understand user needs and translate them into business requirements and proposed solutions.
• Develop user stories, functional and technical specifications, and acceptance criteria in collaboration with project teams.
• Evaluate and recommend suitable technology solutions aligned with organisational technology standards and digital transformation objectives.
• Apply appropriate project development methodologies, such as Agile or Waterfall, across different delivery environments.
• Support system readiness, deployment, adoption and ongoing operations.
• Assess the impact of proposed changes, identify opportunities for process improvement and work with technical teams to resolve operational issues.
• Support the identification of opportunities for digital transformation and service improvement.
• Perform other related duties as assigned.

Job Requirements

• Degree in a relevant discipline.
• Minimum 3 years of relevant working experience.
• Strong business analysis and requirements-gathering skills.
• Ability to translate business needs into clear functional and technical requirements.
• Good understanding of software development methodologies, such as Agile and Waterfall.
• Knowledge or experience in at least one of the following areas: data analytics, cloud technologies or service design.
• Business analysis certification, such as Certified Business Analysis Professional (CBAP), is an advantage.
• Previous software development or consulting experience is preferred.
• Strong communication, analytical and stakeholder management skills.

Duration/Working Hours:

5.5 months contract (17 Dec 2026 to 2 Jun 2027)

42 hours per week

** We regret to inform only shortlisted candidate will be notified.