Digital Business Analyst

We are seeking an experienced Digital Business Analyst to join a growing team, supporting the delivery of digital and technology initiatives across websites, internal systems and enterprise platforms.
This role will suit a technically minded BA who can bridge the gap between business stakeholders and technical delivery teams. You'll take ownership of requirements gathering, process mapping and translating business needs into clear, actionable requirements for developers and delivery teams.
You'll also play an important role in coordinating stakeholders, managing competing priorities and ensuring solutions are delivered in line with business expectations.
Key Responsibilities

• Work closely with business stakeholders to understand business needs, identify opportunities and translate requirements into technical solutions.
• Lead requirements gathering, workshops and process mapping across digital and enterprise system initiatives.
• Develop clear user stories, Jira tickets and acceptance criteria for development teams.
• Analyse system integrations, APIs, databases and end-to-end data flows to understand technical dependencies and impacts.
• Coordinate UAT activities, including test planning, execution, defect management and stakeholder sign-off.
• Work closely with developers, vendors and technical teams to support solution design and delivery.
• Manage stakeholder expectations, challenge requirements where necessary and drive decisions across competing priorities.
• Identify and manage project risks, issues and dependencies to support successful delivery.

Skills & Experience To be successful in this role, you will bring:

• Proven experience as a Technical or Digital Business Analyst across websites, internal systems or enterprise platforms.
• Experience working on system integrations, including APIs, databases and end-to-end data flows.
• Strong requirements gathering, process mapping and documentation skills.
• Hands-on experience developing Jira tickets, user stories and acceptance criteria.
• Experience coordinating UAT, managing defects and supporting business sign-off.
• Excellent stakeholder management skills, with the confidence to challenge requirements, navigate competing priorities and influence decisions.
• The ability to work across business and technical teams, coordinating developers, vendors and delivery stakeholders.
• Strong organisational skills, with the ability to manage timelines, risks and dependencies across multiple initiatives.

Desirable Experience Experience in any of the following areas would be highly regarded:

• Retail technology and systems, including ERP, Warehouse Management Systems (WMS), Product Information Management (PIM), Point of Sale (POS) or handheld store applications.
• Microsoft Azure or other cloud platforms.
• Experience working across complex digital transformation or enterprise technology programs.