Digital CRM Architect

The Solution Architect will define the end-to-end Salesforce solution architecture ensuring scalability, maintainability, security, regulatory compliance, and alignment with ARAG's existing Salesforce Financial Services Cloud landscape. The architect will ensure seamless integration between Salesforce, MuleSoft, Portima, and existing enterprise applications while minimizing disruption to live operations. Key Responsibilities • Define overall solution architecture for all Wave 2.0 capabilities. • Design scalable Salesforce data models and solution components. • Review and validate functional and technical solution designs. • Ensure alignment with Salesforce best practices and architecture principles. • Lead architecture decisions for Apex, OmniStudio, and integration frameworks. • Design secure integration patterns using MuleSoft. • Review migration architecture and data reconciliation strategies. • Conduct architecture governance and design reviews. • Ensure compliance with security, regulatory, and AI governance requirements. • Support production deployment strategy and technical risk mitigation. Required Expertise • Salesforce Certified Application/System Architect (preferred). • Extensive Financial Services Cloud implementation experience. • Strong expertise in Apex, OmniStudio, Integration APIs, MuleSoft, and Salesforce security. • Experience in Insurance Policy Administration solutions. Key Deliverables • Solution Architecture Document • Technical Design Documents • Integration Architecture • Data Model • Security Architecture • Deployment Architecture • Technical Governance Reviews Years of Experience: 14–18+ years overall with 8–10+ years in Salesforce architecture