Digital Service Manager

• Act as a key point of contact on ICT matters for business divisions to help them address their operational needs.
• Assist business users with feasibility studies /research / proof-of-concepts and conceptualize business solutions with the use of appropriate technology.
• Manage business divisions’ major business process planning and execution.
• Assist business divisions with the conceptualization and solutioning of their ICT project plans.
• Deliver timely and well-considered technical advice to business users, recommending solutions that are secure, government compliant(e.g. WCAG and IM8 standards), maintainable, and performant, and aligned with business objectives.
• Manage status reporting of incidents, service requests, projects and other ICT matters at senior management meetings between INFOD and business divisions.
• Identify and promote technology use and advancement to help business divisions meet their goals or to improve existing work processes and productivity.
• Continually monitor technology trends and identify suitable new technologies that would be useful.
• Evaluate new technologies, including development of prototypes or proof-of concepts.
• Conduct technology sharing sessions.

Prerequisites:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or related disciplines.
• Minimum 3 - 10 years’ experience in designing, developing and optimizing business processes and service journeys to enhance business outcomes.
• Led a project team in conceptualizing and developing an ICT solution to address business problems.
• Good understanding of IRIN technologies
• Good written and verbal communication skills to pitch ideas and influence stakeholders.
• Knowledgeable of current technological trends in the industry.