Director, Applications Engineering
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Description
Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.
At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.
We are looking to add a Director, Applications Engineering to our team. In this role you will lead the customer-facing technical organization responsible for ensuring customers can successfully understand, integrate, operate, and deploy the company’s products and solutions. The Director oversees a team of Applications Engineers who serve as technical experts on the company’s products and act as a critical interface between customers, Product, Engineering, Business Development, and program execution.
The Director owns the Voice of the Customer within the product organization, ensuring that customer needs, integration challenges, operational experience, and product feedback are translated into actionable product requirements, roadmap priorities, documentation, tools, and improvements.
Supporting customers throughout the product lifecycle—from early product evaluation and pursuits through integration, test, deployment, and on-orbit or operational support—the Applications Engineering organization focuses on making complex communication products easy to adopt, integrate, and successfully operate.
JOB DUTIES AND RESPONSIBILITIES
- Build, develop, and lead a high-performing customer-facing technical team with deep expertise in the company’s communication products, their applications, interfaces, and operation.
- Establish Applications Engineering as the primary technical interface for customers integrating and deploying standard and configurable products.
- Ensure customers have the technical guidance, documentation, tools, training, and support necessary to integrate, test, commission, and operate products successfully.
- Capture customer needs, integration challenges, product feedback, and operational experience and translate them into actionable input for Product and Engineering.
- Partner with Product leadership to identify recurring customer needs, usability gaps, integration challenges, and new applications that should influence product capabilities and investment priorities.
- Ensure the Applications Engineering team maintains detailed knowledge of product hardware, software, interfaces, performance, configuration, and operational behavior through close engagement with product development teams and hands-on laboratory experience.
- Partner with Communication Systems Architects, Business Development, and Product teams to apply existing and planned products to customer needs, develop product configurations, answer technical questions, and support proposals and customer demonstrations.
- Establish the approach for supporting customers through integration, test, commissioning, and operation, including rapid diagnosis and resolution of customer-reported anomalies.
- Own the strategy and quality of customer-facing technical content, including user manuals, application notes, integration guides, reference architectures, examples, training material, and other resources required for successful product adoption.
- Identify recurring customer integration patterns and develop reference architectures, tools, procedures, and standard solutions that reduce engineering effort and make products easier to deploy across customers and missions.
- Establish effective mechanisms for escalating product issues, communicating customer priorities, supporting root-cause resolution, and ensuring lessons from customer deployments improve future product releases.
- Partner with Conceptual Design, Product Development & Assurance, Product Management, Engineering, Business Development, and execution teams to maintain continuity from customer need through solution development, product selection, program execution, integration, and operation.
- Build a team capable of combining strong technical depth with customer engagement, systems thinking, troubleshooting, and clear technical communication.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, Aerospace Engineering, or a related technical field with 11–15 years of related experience, Master's degree in a related field with 9–12 years of related experience, or PhD in a related field with 7–10 years of related experience in applications engineering, systems engineering, product engineering, customer integration, technical support, or a related engineering discipline.
- 5+ years of leadership or management experience leading applications engineering, systems engineering, product engineering, or related technical professionals and managers.
- Extensive experience directing customer integration and deployment activities involving complex hardware and software systems.
- Expertise in resolving significant system integration, product performance, and technical challenges through direct customer engagement and cross-functional engineering coordination.
- Demonstrated experience translating customer requirements, operational feedback, and field experience into product requirements, technical documentation, application tools, and product improvement.
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans.
CesiumAstro is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.
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- As a result of the work performed by CesiumAstro, all eligible candidates must be a U.S. Person or able to obtain an export license. U.S. Persons include U.S. Citizens, Permanent Residents, conditional residents, asylees, and refugees. Are you a U.S. Person or eligible to obtain the required authorizations from the U.S. Department of State?
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- By submitting your application you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge. I certify that the information on this application is accurate and complete to the best of my knowledge and agree to have any of the information verified by CesiumAstro (the “Company”). By my signature below, I authorize any references submitted by me to the Company in support of this application to provide any and all information concerning my previous employment and any other pertinent information that they may have. I understand that I may be required to authorize the Company to obtain a consumer report or investigative consumer report, in accordance with applicable law, which authorization is contained in a separate document. Further, I release the Company and any other parties, agents, or persons from any and all liability or claims arising out of the disclosure or use of references or other information provided to the Company during the process of verifying the statements made in this application. I understand that any misrepresentation, falsification, or material omission of information on this application may result in my failure to receive an offer or, if I am hired, will result in my dismissal from employment. Furthermore, if hired, in consideration of my employment I agree to conform to the policies, rules and standards of the Company, including applicable safety rules, and agree that my employment can be terminated “at will” at any time, with or without cause, and with or without notice, either at my option or at the option of the Company. I understand that no employee or representative of the Company to which I am applying, has the authority to enter into any agreement for employment for any specified period of time, or to enter into any express or implied agreement to the contrary of at-will employment, except for a written agreement signed by me and the Chief Executive Office of the Company. I agree that this shall constitute a final and fully binding integrated agreement regarding the at-will nature of my employment relationship if I am hired. In addition, I understand that, if hired, I may be required as a condition of employment to take and pass drug and alcohol tests during employment to the extent required by policies of the Company consistent with applicable law. I acknowledge that I have personally completed this application, I have read all of the above statements, and understand them and agree to the terms and conditions therein. I confirm that I understand that my application may be subject to security checks under government regulations applicable in the aerospace and defense industry sectors. optional
- I have applied for employment with CesiumAstro, Inc. (the “Company”). In consideration of the Company's accepting and evaluating my application for employment, I hereby agree that I will comply with and be legally bound by the following terms and condition of this Agreement: 1. MAINTAINING THE CONFIDENTIALITY OF COMPANY PROPRIETARY INFORMATION. I understand that CesiumAstro, Inc. is an innovative company engaged in research and development, and that the Company's innovations and other Proprietary Information (as defined below) provide the Company with a competitive advantage in the marketplace. Accordingly, I agree to hold in strictest confidence, and not to disclose or make any use of at any time, any of the Company’s Proprietary Information which I may acquire or learn during my interview(s) or the application process for employment. The term “Proprietary Information” shall mean any and all trade secrets, confidential knowledge, data or any other proprietary information pertaining to any business of the Company or any of its customers, vendors, consultants, licensees or affiliates. 2. MAINTAINING CONFIDENTIALITY OF PROPRIETARY INFORMATION OF FORMER EMPLOYERS OR OTHERWISE ACQUIRED BY ME PRIOR TO MY EMPLOYMENT WITH THE COMPANY. I represent and agree that I will not breach any agreement to keep in confidence any third-party proprietary information, knowledge or data acquired by me in confidence or in trust prior to my application for employment with the Company. I will not improperly use, disclose or bring to the Company, or induce the Company to use, any confidential or proprietary information, documents or materials belonging to any previous employer or third parties. 3. NEW EMPLOYEE PROPRIETARY INFORMATION AND INVENTION AGREEMENT. I understand that if I am offered employment by the Company, and as a condition of my new employment, I will be required to enter into an attached New Employee Proprietary Information and Invention Agreement. Prior to any future employment with the Company, I acknowledge the opportunity to consult with legal counsel or other necessary advisors regarding the Agreement. optional