Director Clinical Operations - Medford

Calling all Esteemed Leaders! Are you a clinical operations leader who excels at managing multi-site healthcare delivery, driving growth, and building strong physician partnerships? Do you thrive in fast-paced environments where operational excellence, access, and patient experience are critical? This leadership opportunity invites your expertise.

The Role:

The Director, Clinical Operations provides ongoing leadership and operational oversight of 12–14 geographically diverse, multispecialty clinics with ancillary services within the Providence Physician Division (PPD).

This role is responsible for the design, development, and implementation of management and patient care systems to ensure cost-effective, high-quality operations in an environment of significant growth and continuous change.

The Director leads managers and staff in coordinating care delivery and applying clinical best practices to ensure timely access to services that are responsive to the physical, psychological, and spiritual needs of patients.

This leader oversees development of 1–2 new clinic locations annually and advises senior physician division leadership on administrative and operational matters. The Director partners closely with Regional Medical Directors on physician performance and operational alignment and represents the Physician Division in building strategic internal and external partnerships.

Major Challenges

• Supporting provider practices with varying cultures and practice styles
• Managing highly visible and sometimes controversial projects and programs
• Standardizing policies and procedures across multiple clinic locations
• Ensuring growth, stability, and financial stewardship in a resource-constrained environment
• Balancing competing stakeholder priorities across clinical, operational, and administrative groups
• Maintaining presence across geographically dispersed clinics (up to 70 miles apart)
• Driving patient, provider, and employee satisfaction simultaneously

Scope of Responsibility

• Annual expense budget: $50–100M
• Annual patient encounters: 300,000–350,000
• Support staff (FTEs): 300+
• Physicians: 80–100 across multispecialty practices

What You'll Do:

Clinical Operations Leadership

• Provide overall leadership and direction to multiple clinics within the designated region

• Ensure high-quality, cost-effective operations across all clinic locations

• Lead managers and staff in coordinating care delivery and operational execution

Strategy, Growth & Program Development

• Lead development of new clinic locations (1–2 annually), including operational setup and workflow design

• Support strategic planning, service line growth, and business development across specialties

• Participate in PPD-wide initiatives, committees, and task forces

Financial & Operational Performance

• Develop and manage clinic budgets, including revenue, payor mix, productivity, and expenses

• Support Clinic Managers in meeting budget, quality, and productivity targets

• Participate in capital, space, and operational planning

Physician Partnership & Clinical Alignment

• Partner with Regional Medical Directors on physician performance and clinical operations

• Advise leadership on clinical and professional matters affecting clinic operations

• Foster strong physician and provider relationships across the organization

Standardization & Process Improvement

• Identify and implement standardized policies, procedures, and operational practices

• Drive continuous improvement and operational efficiencies across clinic locations

• Assess clinic operations regularly to improve cost and performance outcomes

Workforce Leadership & Development

• Hire, train, develop, and evaluate Clinic Managers

• Support workforce planning and recruitment of skilled personnel

• Build a culture of accountability, teamwork, and continuous improvement

Patient Experience & Access

• Ensure timely access to care and high-quality patient experience

• Support development of patient and provider satisfaction metrics and improvement plans

• Create a patient-centered, customer-focused environment

Training, Systems & Program Implementation

• Oversee development of training and development programs for clinic staff

• Develop processes for launching new clinics, including staffing, workflows, and communication plans

• Ensure alignment with mission and organizational values across all clinic operations

Advanced Responsibilities (as applicable)

• Lead development of multi-year growth plans for specialty service portfolios

• Drive business development, acquisitions, and expansion of clinic sites

• Collaborate with acute care leaders to support downstream hospital growth

• Lead program development including telehealth, innovation, research, and foundation initiatives

What You’ll Bring:

Education & Credentials

• Bachelor’s Degree (preferably in Business or Healthcare-related field)

• Master’s Degree in Healthcare Administration or Business Administration (preferred)

Experience & Expertise

• 5 years of experience in medical group management or healthcare operations at a senior level, preferably in a large, matrixed, multi-site organization

• Experience in:

  • Change management

  • Financial management

  • Quality and risk management

  • Business growth and development

• Experience working directly with physicians and healthcare leadership teams

Leadership & Operational Capability

• Demonstrated ability to hold direct reports accountable for performance and outcomes

• Ability to lead in environments of rapid growth, constant change, and ambiguity

• Strong independent judgment and decision-making capabilities

Clinical & Business Acumen

• Knowledge of healthcare operations, clinic workflows, and medical office practices

• Strong financial, budget management, and operational planning skills

• Strategic planning and facilitation expertise

Communication & Relationship Management

• Excellent written, verbal, and presentation skills

• Strong physician and provider relationship skills

• Ability to collaborate across operational units and system partners

Execution & Performance

• Ability to manage multiple priorities and complex processes effectively

• Proven ability to meet expectations of internal and external stakeholders

• Strong problem-solving and organizational skills

Leadership Presence & Style

• Ability to empower, motivate, and develop teams

• Leadership style characterized by openness, visibility, and approachability

• Ability to build high-performing teams in a dynamic healthcare environment

Why Join Us?

• Operational Impact: Lead a large-scale, multi-site clinic network

• Growth Opportunity: Drive expansion and development of new clinic locations

• Strategic Influence: Partner with physician and executive leadership

• Care Delivery Impact: Improve access, quality, and patient experience

• Mission‑Driven Work: Support compassionate, high-quality care across communities

Ready to Shape the Future of Healthcare?

If you are a dynamic clinical operations leader with the ability to drive performance, growth, and alignment across complex healthcare environments, we encourage you to apply.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.