Director of Clinical Operations

Job Description

The Director of Clinical Operations is a senior leadership role responsible for the strategic oversight, integration, and performance of clinical programming across the organization. This position operates at a director/executive level, driving organizational effectiveness through data-informed decision-making, program development, fiscal stewardship, and operational excellence.

The Director ensures the seamless integration of clinical, nursing, allied health, case management, and engagement services to deliver high-quality, person-centered care. This role is accountable for achieving measurable outcomes, meeting organizational deadlines, and holding leadership staff accountable to performance expectations.

Roles and Responsibilities:

Strategic Leadership & Executive Engagement

· Serve as an active member of the Executive Leadership Team, contributing to organizational strategy, planning, and decision-making.

· Prepare and present high-level, data-driven reports, KPIs, and operational analyses to executive leadership with a high degree of accuracy and readiness.

· Lead strategic planning initiatives that align clinical and residential services with organizational goals, growth priorities, and regulatory requirements.

· Drive continuous program enhancement through innovation, outcome measurement, and evidence-based practices.

Operational Oversight & Program Integration

· Provide executive oversight and integration of interdisciplinary teams

· Ensure coordinated, interdisciplinary service delivery across all programs, promoting continuity of care and optimal resident outcomes.

· Establish and monitor performance metrics, ensuring programs meet utilization, quality, and outcome targets.

· Oversee development, implementation, and continuous improvement of clinical programming.

Leadership, Oversight & Accountability

· Directly manage and develop departmental leaders, including Nursing, Therapy, Case Management and Activities Managers.

· Establish clear expectations, enforce accountability, and ensure timely completion of deliverables and organizational priorities.

· Foster a high-performance culture focused on results, collaboration, and professional growth.

· Hold leadership staff accountable for meeting deadlines, maintaining compliance, and achieving program outcomes.

Financial & Resource Management

· Develop, manage, and oversee departmental budgets with strong fiscal accountability.

· Monitor financial performance, identify variances, and implement corrective strategies to ensure efficient resource utilization.

· Align financial planning with program needs, census targets, and strategic objectives.

Compliance, Quality & External Relations

· Ensure full compliance with all applicable federal, state, and local regulations, with specific expertise in Michigan requirements.

· Maintain working knowledge and demonstrate competence with Michigan Department of Health and Human Services (MDHHS)

and Community Mental Health (CMH) systems

· Partner with external agencies, payers, and stakeholders to support program success and regulatory alignment.

· Lead quality assurance and performance improvement initiatives to ensure excellence in care delivery and outcomes.

Operational Excellence & Performance Management

· Establish systems to ensure timely, accurate documentation and reporting to support billing, compliance, and operational performance.

· Implement and monitor key performance indicators (KPIs), ensuring all departments meet or exceed benchmarks.

· Drive a culture of disciplined execution, ensuring all programs consistently meet established deadlines and performance standards.

Qualifications & Experience

· Bachelor’s degree required

· Master’s degree is preferred in Healthcare Administration, Business, or related field.

· Minimum of 7–10 years of progressive leadership experience in healthcare or residential services, with significant director-level responsibility.

· Proven experience managing multiple departments and overseeing managers in a complex care environment.

· Demonstrated expertise in strategic planning, budget management, and program development.

· Strong knowledge of Michigan regulatory systems, including MDHHS and CMH.

· Exceptional leadership, analytical, organizational, and communication skills.

· Experience supporting, I/DD and TBI populations in an Adult Foster Care setting preferred.

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

• PTO
• Employee Stock Ownership Plan
• 401(k) plan eligible to participate after 1 year & 1,000 hours of employment
• Medical, Dental, & Vision Insurance
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long Term Disability
• Voluntary Life Insurance and Short Term Disability available
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities

Eisenhower Center is an EEO employer – Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.