Director, GTM Operations
You will establish and execute an operational cadence that supports growth, scalable processes, and cross-functional alignment. You will lead AI transformation across revenue operations and go-to-market workflows, oversee sales systems and compensation programs, manage GTM budgets, improve processes, and mentor revenue operations professionals.
Responsibilities
- Establish and execute a strong operational cadence to support business growth and cross-functional alignment
- Lead AI transformation for revenue operations and go-to-market workflows
- Drive adoption of AI-powered workflows, automations, and agent-assisted processes
- Refine and standardize GTM processes, policies, and workflows
- Assess and improve sales processes to deliver operational excellence
- Oversee the selection, implementation, and maintenance of GTM and revenue operations tools and technologies
- Drive system consolidation, migration, and implementation projects
- Oversee incentive compensation design and communicate new incentives
- Manage GTM operating expense and headcount budget tracking and annual planning
- Establish best practices and promote knowledge sharing across GTM Operations
- Manage and mentor revenue operations professionals
Requirements
- 10+ years of experience managing a complex Sales Operations function in a FinTech or modern payments sales environment
- Salesforce expertise
- Experience building scalable processes
- Experience researching, developing, and deploying sales tools, technologies, and automation solutions
- Knowledge of enterprise software compensation plan structures
- Expertise in territory management, sales account coverage, sales crediting, and compensation
- Problem-solving and analytical skills
- Experience analyzing data and synthesizing recommendations
- Ability to develop executive-level communications
- Experience managing a team supporting $1B+ of revenue
- Sales Operations experience in a fintech sales environment
- Experience improving sales productivity and performance
Benefits
- Annual bonuses for eligible employees
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contributions and after-tax contributions
- Equity in a publicly traded company
- Employee Stock Purchase Program
- Family-forming benefits and fertility support
- Up to 20 weeks of parental leave
- Free therapy sessions
- Financial, professional, and legal coaching
- Monthly remote-work stipend