Director, Management Consulting

Job Summary:

The Chief of Staff serves as the operational right hand to two to three Management Consulting Segment Leaders, enabling them to focus on strategy, client relationships, market growth, and talent development while ensuring business operations execute seamlessly.

This is a highly visible leadership role responsible for translating business priorities into action and ensuring operational work is routed, tracked, escalated appropriately, and completed through a network of shared services and support teams. The Chief of Staff operates as an extension of Segment Leadership, driving clarity, accountability, and follow-through across Finance, Staffing, Recruiting, Contracting, Client Onboarding, Compliance, Technology, and other functional teams.

The ideal candidate is a systems thinker and exceptional stakeholder manager who consistently gets results through influence, business acumen, strong communication, and personal ownership. They know when to escalate, how to articulate business value and risk, and how to advance priorities without creating friction for Managing Directors, Principals, or firm leadership.

This individual reports directly to the Management Consulting Operations Leader and partners closely with Segment Leaders and the Advisory Operations Leader to ensure consulting professionals have the tools, processes, staffing, and operational support needed to deliver exceptional client outcomes.

Job Duties:

Serve as Strategic Right Hand to Segment Leaders
• Acts as a trusted advisor and operational partner to assigned Segment Leaders
• Maintains visibility into segment priorities, risks, opportunities, staffing constraints, financial results, and operational needs
• Translates leadership objectives into actionable workstreams and ensure completion
• Anticipates issues before they become leadership escalations
• Prepares leaders for key meetings, decisions, and operating reviews
• Drives cross-functional execution against strategic and operational initiatives

Operational Leadership & Business Execution
• Owns coordination of operational activities required to run the business effectively
• Ensures requests are routed to the appropriate support teams with complete context, business justification, and clear expectations
• Facilitates rapid resolution of issues impacting delivery teams, clients, or segment performance
• Monitors progress, remove obstacles, and hold stakeholders accountable to commitments
• Establishes repeatable operating rhythms that create visibility and predictability

Executive Stakeholder Management
• Builds trusted relationships across Managing Directors, Principals, Operations Leaders, and functional support organizations
• Influences outcomes through credibility, preparation, and business acumen
• Escalates only when necessary and with a clearly articulated business case, risk assessment, and recommended path forward
• Protects leadership capacity by resolving issues at the lowest effective level
• Drives alignment across stakeholders with competing priorities

Financial & Business Operations Support
• Partners with Finance and segment leadership on forecasting, profitability analysis, revenue projections, expense management, collections, and operational performance
• Monitors business health and proactively identify potential risks or opportunities
• Facilitates action plans for operational bottlenecks impacting financial performance
• Supports executive decision-making through data analysis and operational insight

Workforce, Staffing & Talent Operations
• Coordinates staffing, recruiting, workforce planning, and resource management activities
• Provides visibility into resource constraints, hiring needs, contractor utilization, and emerging demand signals
• Ensures operational readiness for growth and delivery execution
• Partners with people leaders to identify and address operational challenges impacting teams

Continuous Improvement
• Identifies recurring operational pain points and design scalable solutions with support from MC and Advisory leadership as needed
• Simplifies processes and improve collaboration across teams
• Establishes metrics, dashboards, governance, and operating mechanisms that improve execution and accountability
• Drives adoption of new tools, processes, and capabilities that enhance effectiveness across the business

Supervisory Responsibilities
• N/A

Qualifications, Knowledge, Skills, and Abilities:

Education:
• Bachelor’s degree, required; focus in Business, Accounting or Finance, preferred OR seven (7) or more years of operations experience with a Bachelor’s Degree in another focus, required
• MBA, preferred

Experience:
• Six (6) or more years of progressive experience in consulting, professional services, operations, business management, program management, or chief of staff functions, required
• Experience supporting senior executives or business leaders, required
• Demonstrated success operating across matrixed organizations and multiple stakeholder groups, required

License/Certifications:
• PMP, CSM, or SAFe certification, preferred

Software:
• Proficient in the use of Microsoft Office Suite, including Excel, Word, PowerPoint, and Copilot, preferred
• Proficiency in Miro, Lucid or other whiteboard platforms, preferred
• Familiarity with various common middle market ERP solutions and/or familiarity of software development methodologies and/or experience working with architecture frameworks, preferred

Language:
• N/A

Other Knowledge, Skills & Abilities:
• Knowledge of financial management, resource planning, operational governance, and business performance
• Ability to lead through influence without direct authority
• Exceptional stakeholder management and executive presence skills
• Outstanding written and verbal communication skills
• Strong business and financial acumen
• Ability to use systems thinking and process improvement knowledge to drive business outcomes
• Ability to manage ambiguity and multiple competing priorities
• Strong analytical and problem-solving skills
• High degree of ownership and accountability
• Ability to balance strategic thinking with hands-on execution

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $130,000 - $250,000
Maryland Range: $130,000 - $250,000
NYC/Long Island/Westchester Range: $130,000 - $250,000