Director, Mortgage Operations

Director, Mortgage Operations – Chatsworth

Overview:

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth.

The Director, Mortgage Operations directs and coordinates all mortgage lending operations activities within the mortgage loan function, including processing, underwriting, and funding. This position leads pipeline management, closing/shipping/boarding, and acts as a partner to Mortgage sales to meet business goals and ensure compliance with the credit union's lending policies. This role is also focused on process improvements to enhance member service and efficiencies within the lending department.

About the job:

• Partners with mortgage sales and other lending and service functions in the credit union to enhance workflows, communication and member experience related to mortgage loans.
• Provides strategic oversight including but not limited to: processing, underwriting, and funding functions within the Real Estate division. Leads operational execution and performance across multiple teams, ensuring alignment with enterprise goals and regulatory standards.
• Partners cross functionally across the organization to develop and implement new lending products and programs that align with strategic business plans.
• Reviews regulations related to mortgages and implements new procedures within the department to stay compliant.
• Analyzes data and presents reports to leadership and various governmental agencies and auditors.
• Provides input into annual department budget and monitors performance to standards throughout the year. Manages multiple third-party relationships to provide excellent member access to lending products.