Director of Business Development, Resident Relations and Communications
Posted
Southern Management Companies, LLC. Director of Business Development, Resident Relations and Communications
Description
WHAT WE ARE LOOKING FOR:
We are seeking a strategic, results-driven leader with expertise in property management, leasing, resident relations, and business development. This role is responsible for leading the Business Development, Resident Relations & Communications Department, which supports the residential portfolio by providing guidance, resources, and solutions related to leasing performance, resident service concerns, resident engagement, and retention initiatives. The ideal candidate will have a proven ability to drive revenue growth, enhance resident satisfaction, develop high-performing teams, and implement innovative strategies that support operational excellence. Strong leadership, analytical, communication, and relationship-building skills are essential, along with the ability to leverage market insights and performance data to achieve business objectives and deliver exceptional resident experiences.
WHAT WE EXPECT FROM YOU:
- Supervise and assign Resident Relations Specialists and Business Development Specialists to provide additional leasing and resident service support to communities
- Identify and address community revenue issues
- Develop and implement processes to analyze community leasing and resident service efforts
- Conduct ongoing review of industry software and evaluate effectiveness compared to cost
- Monitor software usage and identify training needs
- Pull and analyze reports to identify opportunities to maximize revenue and/or reduce expenses
- Work with Vice Presidents to implement strategies to achieve department objectives
- Partner with Senior Leadership, Property Managers, Directors, and various Corporate Teams to implement creative resident relations strategies and solutions that adhere to budgeted guidelines
- Assist communities with developing programs/events to increase resident engagement and renewals
- Monitor market trends, forecasts, job growth and other economic conditions
- Assist and advise communities with increasing both street rents and monthly holdovers
- Assist with interviewing, hiring and training leasing and resident services team members
- Manage the results of the Resident Satisfaction Assessment Program
- Manage and adjust the Southern Management Corporate Partners Plan
- Conduct cost and benefit analysis of business development projects
- Present business development, resident relations and communication services updates to Senior Leadership, Directors, Property Managers, and community teams during meetings
- Create and manage department budget
- Evaluate cost benefit analysis of business development projects
- Perform other duties as assigned by Manager and/or Supervisor
- Stay abreast of industry trends
- Contribute to team/company engagement efforts
- Proficient with MS office
JOB KNOWLEDGE & SKILLS:
- Excellent real estate/property management marketing, leasing and customer service skills
- Ability to analyze financial, leasing and marketing data and recommend plan of action
- Excellent facilitation and negotiation skills
- Ability to handle multiple tasks accurately, effectively and efficiently
- Excellent interpersonal, results-oriented communication, and business presentation skills
- Strong leadership skills
- Sound knowledge of state, federal, local law and guidelines applicable to community operation
- Advanced organizational skills
- Strong verbal, written, analytical and persuasive skills
- Ability to interact effectively with all team members and Senior Leaders
- Ability to communicate effectively and strategically with external organizations
- Excellent real estate/property management marketing, leasing and customer service skills
- Ability to analyze financial, leasing and marketing data and recommend plan of action