Director of Engineering / エンジニアリングダイレクター

The Andaz brand

Andaz means “personal style.” Each Andaz hotel is grounded in its local surroundings and shaped by the culture, creativity and character of its destination. Through thoughtful, personalized service and distinctive experiences, Andaz hotels invite guests to explore, connect and feel inspired.

About Andaz Hiroshima

Andaz Hiroshima will occupy the upper floors of KAMIHACHI X, a striking new landmark in the heart of Hiroshima. Inspired by the city’s six rivers flowing towards the Seto Inland Sea, the hotel’s design celebrates Hiroshima’s natural beauty, vibrant culture, creativity and warm spirit. Envisioned as a “lighthouse for Hiroshima,” Andaz will be a beacon of connection, discovery and community.

With 235 guestrooms and suites, wellness facilities, an indoor pool and fitness centre, Andaz Hiroshima will bring together a vibrant mix of dining, drinking and social experiences. From lively all-day dining and curated cocktail experiences to a Japanese-inspired rooftop venue with panoramic views, the hotel will offer guests many ways to discover the character of the city.

Rooted in the neighborhood yet connected to the world, Andaz Hiroshima will be a place where people come together, local stories are brought to life and meaningful connections are made.

The Role

The Marketing Communications Manager is responsible for developing and executing integrated marketing communications strategies to establish Andaz Hiroshima's brand presence, build awareness, and position the hotel as a distinctive lifestyle destination in Hiroshima.

During the pre-opening phase, the role will lead marketing communications initiatives, including brand positioning, public relations, media engagement, digital marketing, content development, and launch campaigns to generate market awareness and excitement ahead of the hotel's opening.

Working closely with the Director of Commercial, the General Manager, and key hotel departments, the Marketing Communications Manager will drive brand visibility, strengthen relationships with local communities and business partners, and support commercial objectives across Rooms, Food & Beverage, and other revenue-generating areas.

Following the opening, the role will continue to strengthen the hotel's market positioning, enhance guest engagement, and deliver measurable marketing outcomes while ensuring alignment with Hyatt's brand standards and overall business strategy.

The role will also lead the hotel's annual programming calendar, creating distinctive experiences across culture, art, music, wellness, culinary experiences, community engagement and brand collaborations that express the character of Hiroshima and the Setouchi region.

アンダーズブランド

Andaz（アンダーズ）とは、ヒンディー語で「自分らしいスタイル」を意味します。
グローバルな感性を持つ人々のためにデザインされたアンダーズのホテルは、それぞれの土地に根ざしながら、地域の文化を取り入れています。

一人ひとりに寄り添う、型にはまらないサービスを通じて、ゲストが自由に自分らしく過ごせる、垣根のない環境を創り出します。そして、その土地の文化が持つ精神に触れ、インスピレーションを得られる体験を提供します。

私たちのホテルとカルチャー

アンダーズ広島は、広島の中心部に誕生する印象的な新ランドマーク「KAMIHACHI X」の上層階に位置します。瀬戸内海へと流れる広島の6本の川からインスピレーションを得たホテルのデザインは、広島の自然の美しさ、豊かな文化、創造性、そして温かい人々の心を表現しています。「広島の灯台」として構想されたAndaz Hiroshimaは、人々のつながり、発見、そして地域コミュニティの交流を生み出す存在となります。

235室の客室とスイートに加え、ウェルネス施設、屋内プール、フィットネスセンターを備えます。また、広島の文化、創造性、コミュニティの魅力に触発された、交流のための多彩な体験を提供します。

活気あるオールデイダイニング、こだわりのカクテル体験、そして素晴らしい料理やエンターテインメント、パノラマビューを楽しめるルーフトップ施設など、さまざまな魅力を展開します。地域に根ざしながら世界とつながるアンダーズ広島は、人々が集い、地域の物語が息づき、心に残るつながりが生まれる、活気あふれる場所となることを目指しています。

Role

The Director of Engineering will effectively manage the outsourced service provider and oversee the overall operation and maintenance of the hotel’s facilities and equipment. The role is responsible for maintaining the building, facilities, equipment, fire and life-safety systems in a safe and efficient manner, while ensuring compliance with Hyatt brand standards and applicable laws and regulations.

Working closely with the General Manager and the outsourced service provider, the Director of Engineering will support a high-quality guest experience through preventive maintenance, operational efficiency, cost management, sustainability initiatives and continuous improvement.

During the pre-opening period, the role will also be responsible for the handover of facilities, identification and rectification of initial defects, establishment of maintenance procedures and development of the operating framework with the outsourced service provider.

Key Responsibilities

1. Management of Outsourced Service Providers
Manage and supervise the outsourced service provider to ensure service quality, response times, contractual requirements and compliance with hotel standards.

2. Preventive Maintenance and Asset Management
Develop and manage preventive maintenance plans for the building, guest rooms, equipment and other hotel assets to prevent breakdowns, extend the useful life of equipment and ensure stable hotel operations.

3. Safety Management and Regulatory Compliance
Ensure compliance with building, fire safety and environmental regulations. Properly manage statutory inspections, emergency response, coordination with government authorities and corrective actions.

4. Budget and Cost Management
Manage facility-related expenses, maintenance contracts, repair costs and utility expenses, while optimizing costs without compromising safety or service quality.

5. Guest Experience and Operational Support
Work closely with Rooms, Food & Beverage and other departments to prioritize and resolve facility-related issues affecting guests, minimizing the impact on hotel operations.

6. Energy Efficiency and Sustainability
Monitor energy and water consumption, promote operational efficiency and support Hyatt’s sustainability initiatives through specific improvement measures.

7. Pre-Opening and Facility Handover
Manage the pre-opening facility handover, rectification of initial defects and preparation of maintenance plans and related documentation. Ensure that all facilities are safe and fully operational at the time of opening.

8. Reporting and Continuous Improvement
Maintain accurate maintenance records and evaluate the performance of the outsourced service provider. Report facility-related issues and risks to the hotel leadership team and implement data-driven improvements.

主な職務と責任

　　1. 外部委託会社の管理
外部委託会社の業務を管理・監督し、サービス品質、対応時間、契約条件およびホテル基準の遵守を徹底する。

　　２．予防保全・資産管理
建物、客室、設備、資産の予防保全計画を策定・管理し、故障の防止、設備寿命の延長、安定したホテル運営を実現する。

　　3.　安全管理・法令遵守
建築・消防・環境関連法令を遵守し、法定点検、緊急時対応、行政機関との連携、改善措置を適切に管理する。

　　4.　予算・コスト管理
設備関連費用、保守契約、修繕費、光熱費を管理し、安全性とサービス品質を維持しながらコストの最適化を図る。

　　5.　ゲスト体験・運営サポート
宿泊部、料飲部などの部門と連携し、特にゲストに関わる設備不具合を優先して解決し、ホテル運営への影響を最小限に抑える。

　　6.　省エネルギー・サステナビリティ
エネルギー・水使用量を管理し、効率改善を推進するとともに、具体的な施策を通じてHyattのサステナビリティ活動を支援する。

　　7.　開業準備・設備引き渡し
開業前の設備引き渡し、初期不具合の是正、保守計画・管理書類の整備を行い、業時にすべての設備が安全かつ正常に稼働できる状態を整える。

　　8.　報告・継続的改善
保守管理記録を適切に維持し、委託会社の業績を評価する。設備に関する課題やリスクをホテル経営陣に報告し、データに基づく改善を実施する。