Director of Social Services

A. POSITION SUMMARY: The Director of Social Services will work closely with the Emergency Shelter Director to oversee all clinical services including programming, staff supervision, client/staff interviewing, case records review, clinical rounds, community connections and participation and compliant with CP Unlimited, funding and regulatory agency policies, procedure and regulations.

B. POSITION DUTIES:

· Assist in the development and implementation of policies and procedures.

· Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with CPU, OTDA, DHS and local standards, guidelines and regulations.

· Make recommendations on changes in policies and procedures to the Administration.

· Participate in the development and organization of policies and procedures for the implementation of medical, social, and emotional needs of the clients.

· Participate in community planning related to the interest of the facility and the services and needs of the people served.

· Maintain necessary records and prepare regular and special reports as required.

· Engage in community outreach efforts to identify housing opportunities.

· Develop and maintain relationships with government partners, and supportive community-based organizations to link clients to other services.

· Coordinating services with other agencies to ensure that clients receive the care they need

· Ensure the rehousing benchmarks are met monthly

· Serve as a resource to the shelters’ social services department staff.

· Represent CP Unlimited at city and statewide coalitions, task forces and committees as necessary

· Participate in monthly staff meetings, case conferences and training seminars as indicated by Shelter Director and/or VP of Supportive Housing and Services

· Assist with reports, programs and staff evaluations

· Involve social services staff in planning programs and services when possible.

· Available to work on-call and for 24-hour crisis intervention: attending meetings and work nights/weekends as needed.

· Follow up on all Priority 1 DHS incidents on demand in CARES

· Provide consultation to members of staff, community agencies, etc. to solve the needs and problems of clients.

· Offer regular weekly supervisory guidance and support to case managers to ensure optimal performance.

· Ability to review and complete DHS service plans (ILP) and other tasks in Cares.

· Conduct file review to ensure the clients receive the services they need.

· Develop and provide training sessions for the case management team on best practices for effective case management, addressing other training needs as required.

· Ensure the Social Services Department always maintains adequate staffing coverage.

· Perform other duties as assigned by the Shelter Director and/or VP of Supportive Housing and Services.

· Maintain business phone and available 24/7

C. Requirements:

· Bachelor’s degree with 5 years of experience in human services or related field, required.

· Master’s degree in human services or related field plus two years of experience in social services programs with the homeless population or congregate settings, preferred

· Three years of experience in a supervisory role

· Must have excellent written and oral communication skills

· Additionally, possessing knowledge and skills is necessary to develop strong links with city and community-based services to secure services timely for clients.

· Possess some understanding and knowledge in programs and resources for underserved population.

· Must have the ability to be flexible with schedule as needed

· Must be computer-literate and must have knowledge of Microsoft Office applications.

· Knowledgeable in CARES/CURRENT/HOME/CAPS

· Bilingual in English/Spanish preferred.

· Ability to obtain F-80 certification

· Ability to obtain Food Handlers certification

· Ability to alternate weekend coverage with Program Director