Director of Workforce and Human Services- South

Job Summary:

Leads Workforce and Hunan Services division in close collaboration with other divisions in attainment of organization mission and vision. Develops strategic partnerships with government agencies, other non-profits, educational institutions, and employers to weave service networks that advance equity in vocational training, employment, and basic need opportunities. Provides management and supervision of staff assigned to the Winchester Resource Center

Supervises:

Coordinator of Workforce and Human Services- Winchester, Housing Navigator- Winchester, Vocational Case Manager- Winchester

Essential Functions:

• Develop, implement, and assess workforce development and human services programs in alignment with community needs that increase access to basic, needs, housing, training, education, and employment opportunities for individuals experiencing barriers to self-sufficiency.

• Ensure that services to program participants comply with all agency policies and procedures, rules and standards of all related Federal, state, and local regulating and accrediting bodies, and grant/contract requirements of funding sources. Report any issues of non-compliance promptly to Chief of Staff/Compliance Officer.

• Review new proposed programs to determine their economic impact on the organization, people served, and the community. Assists in development of funding resources for the sustainability and/or expansion of programs.

• Develop, implement and monitor an effective departmental Impact & Outcome Measurement System utilizing Key Performance Indicators (KPIs), including both participant and program quality outcomes that are in compliance with standards set forth by funders, state entities, certifying agencies, and Goodwill International (GII). Has direct responsibility for ensuring standards are met or exceeded in all Workforce Development areas.

• Oversee and/or complete accurate and timely reports, quality reviews, and audits of the following on a regular basis using defined criteria for quality: departmental outcomes, participant files, quality reviews of online client management and reporting systems, and staff development plans.

• Represent and promote Horizon Goodwill Industries through attendance and involvement in meetings, conferences, inter-agency and community activity. Facilitate coordination and teamwork among staff, partners, and the business community.

• Facilitate effective and positive interdepartmental and interpersonal communications and resolve operating and morale issues.

• Act as a positive role model for employees in all aspects of professional performance.

• Provide management and supervision of Mission Division staff assigned to the Winchester Resource Center

• Observe safety procedures and personnel policies and ensure compliance by staff.