Director, Residential Sales

POSITION SUMMARY

IQ Fiber is seeking a Director, Residential Sales to lead all residential direct sales efforts, driving subscriber growth and market penetration across serviceable areas. Reporting to the Chief Marketing Officer, this role is responsible for building and improving the residential sales program, recruiting and developing a high-performance field sales team, and leading Community Managers to create local events and partnerships that expand distribution and strengthen IQ Fiber's community presence.

This is a hands-on leadership role that combines strategic planning with direct operational execution. The Director, Residential Sales works closely with marketing, engineering, and operations teams to capitalize on sales opportunities throughout the customer journey, while also supporting Community Development efforts by building HOA/POA relationships that expand network access as construction progresses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and execute a residential direct sales strategy to capture market share, grow revenues, and generate profitable business across all product categories.

• Hire, train, and coach a high-performance neighborhood-based direct sales team to increase penetration in build areas and consistently meet or exceed sales targets.

• Lead Community Managers to build local events, community partnerships, and distribution opportunities that reinforce IQ Fiber's presence in targeted neighborhoods.

• Secure HOA/POA ROEs and build a 3-year pipeline for planned communities in targeted areas.

• Define sales territories and maximize sales production within those territories through disciplined operating rhythms and pipeline management.

• Analyze data to design accurate targets and forecasts, ensuring projections align with operational goals and overall company growth strategy.

• Deliver against aggressive monthly, quarterly, and annual sales targets.

• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks.

• Develop and manage planning and execution of new planned community initiatives, ensuring customer experience is optimized and key sales objectives and revenue targets are met.

• Foster a team culture that is enthusiastic, innovative, and focused on continuous improvement to support sales strategy and execution.

• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor's degree required.

• 5+ years of progressive leadership experience in residential telecommunications sales.

• B2C sales leadership experience required; alternate channel experience a plus.

• Demonstrated ability to recruit, lead, and retain a high-performance sales team.

• Proven track record of delivering results and elevating team performance in a fast-paced, high-change environment.

• Ability to think strategically and execute tactically across a matrixed organization.

• Ability to effectively negotiate agreements across business, legal, and engineering dimensions.

• Ability to collaborate cross-functionally with marketing, engineering, and operations to drive initiatives and results.

• Ability to analyze sales data and translate insights into accurate targets, forecasts, and actionable strategies.

• Ability to communicate and present effectively across all organizational levels, with strong interpersonal, oral, written, and presentation skills.

• Ability to establish and maintain effective working relationships with executives, department leaders, vendors, and other stakeholders.

WHAT SUCCESS LOOKS LIKE

• The residential direct sales program converts more serviceable households into active IQ Fiber subscribers, with penetration and revenue increasing across product offerings.

• A high-performance, neighborhood-based direct sales team is recruited, trained, and led to consistently meet or exceed aggressive monthly, quarterly, and annual subscription targets.

• Sales territories and operating rhythms are defined and optimized, strengthening pipeline discipline and improving forecast accuracy and results predictability.

• HOA/POA ROEs are secured and a durable 3-year planned community pipeline is in place, expanding access and marketing reach as construction progresses through targeted neighborhoods.

• Community Managers deliver local events and partnerships that expand distribution opportunities, with tight coordination across Marketing, Engineering, and Operations improving the end-to-end customer journey.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.