Director, Sales Operations - Energy (Hybrid in Fuquay-Varina, NC or Remote, US)

Job Overview

The Director, Sales Operations is responsible for driving commercial excellence by enabling sales effectiveness, optimizing commercial processes, and ensuring disciplined execution across pricing, tender management, forecasting, and customer service. This role serves as a strategic and operational partner to Sales, Marketing, Finance, Supply Chain, and Operations, ensuring data-driven decision making, transparent communication, and consistent commercial performance across the region. The Director leads and coordinates sales operations activities across sales enablement, pricing governance, tender management, customer service alignment, forecasting, and commercial analytics to support revenue growth, margin expansion, and customer satisfaction.

Key Responsibilities:

• Lead sales and customer service optimization initiatives, including enablement tools, training, and CRM effectiveness
• Own and enhance commercial data management, customer segmentation, and sales structure optimization
• Partner with Sales Leadership on forecasting, pipeline management, demand planning, and performance visibility
• Support definition of sales targets, KPIs, performance metrics, and execution cadence
• Oversee customer inquiry resolution, quote execution, proactive order management, and backlog visibility
• Drive standardization and continuous improvement of customer service processes and service levels
• Ensure alignment between Customer Service and Sales priorities to elevate the customer experience
• Lead pricing governance, approvals, and compliance with global pricing policies
• Conduct pricing analytics to identify margin expansion opportunities, leakage, and corrective actions
• Partner with Sales and Finance to ensure disciplined price execution and profitability management
• Lead end-to-end tender processes including bid preparation, review, submission, and post-award governance
• Ensure compliance with internal policies, commercial standards, and customer requirements
• Monitor tender win rates, profitability, and execution outcomes to drive continuous improvement
• Own sales forecasting processes to ensure accuracy, transparency, and operational alignment
• Deliver actionable insights on sales performance, pipeline health, pricing effectiveness, and customer trends
• Support strategic planning through scenario analysis and forward-looking demand outlooks

What your background should look like:

What We're Looking For:

• Bachelor’s degree in a related field with 10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions
• Strong expertise in sales operations, pricing strategy and execution, tender management, and customer service optimization
• Advanced analytical capability with the ability to translate data into strategic action
• Experience with CRM platforms, forecasting systems, and commercial analytics tools
• Demonstrated experience within complex, multi-channel and/or distributor-based sales environments
• Collaborative communicator who builds trust across sales and cross-functional teams
• Clear decision-maker with a strong focus on accountability and measurable outcomes
• Influential leader with the ability to drive alignment without direct authority
• Process-oriented mindset with a commitment to continuous improvement and operational discipline

Competencies